Contact Us
Get in touch with staff that are experts in all things Knotty are here to help you every step of the way.
Quickly get the help you need.
fastest way to get in touch is to send us a message below
2 hour average response time during business hours
friendly, experienced and supportive service
Check Order Status
Check Order Status
If your order is expected to be delayed for any reason, we will contact you promptly. Upon shipment, you'll received tracking information for the shipping method selected at checkout. If you have any questions about the timing of your order please send us a message to [email protected].
Refund Policy
Refund Policy
All products in our store are made to order specifically for you and are not eligible for refunds or returns. We recommend ordering test swatches of your designs to confirm colors and print details prior to ordering. For large orders, we also recommend ordering a sample of your design as well.
Customer Feedback
Customer Feedback
Have ideas for improvement or think we are missing something? We would love to hear your opinion on any part of our products, services or experience with our team. Please email [email protected] to share your feedback with us.
Retail Store Closure
Retail Store Closure
Our retail store closed permanently during COVID-19 and we have not reopened for in-person shopping. Our facility in Denver, CO is currently solely a manufacturing facility and is not open to the public except for special events.
Product Donations
Product Donations
We do field requests for in-kind donations with community organizations that share our values. If you'd like to request a donation, please send details to [email protected].
