Privacy policy
PRIVACY STATEMENT
----
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SMS/MMS marketing (if applicable): With your permission, we may send you text messages about our store, new products and other updates.
Requests to access, correct, or delete your personal information also extend to chat transcripts and associated metadata collected through our Chat Services.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at team@knottytie.com or mailing us at:
Knotty Tie Company - Custom Neckties
926 W. 10th Ave, Denver Colorado US 80204
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
n
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at team@knottytie.com or by mail at
Knotty Tie Company - Custom Neckties
[Re: Privacy Compliance Officer]
926 W 10th Ave, Denver Colorado US 80204
----
1. Collection and Interception of Real-Time Communications
When you interact with our website's live chat, automated chatbots, or messaging features (collectively, the "Chat Services"), we and our third-party service providers collect and process the contents of your communications in real time.
Before any chat conversation begins, you will be presented with a notice describing this monitoring and recording, and asked to affirmatively agree before the conversation proceeds. By clicking "I Agree," you expressly acknowledge, understand, and agree that your communications—including text, files, and links transmitted—will be actively intercepted, monitored, recorded, and stored by us and our designated vendors (including Intercom, Inc.) for customer support, quality assurance, and analytics purposes.
2. Real-Time Monitoring Disclosures (All Visitors)
Pursuant to the Florida Security of Communications Act (FSCA), the California Invasion of Privacy Act (CIPA), and other applicable state wiretapping and privacy laws, we provide the following disclosures regarding our Chat Services to all visitors, regardless of location:
- Real-Time Storage: All keystrokes, messages, and information transmitted through the Chat Services, once sent, are logged and stored.
- Third-Party Access: We utilize third-party infrastructure (including Intercom) to facilitate these communications. These third parties act as our data processors and have access to chat transcripts and metadata solely to provide their services to us.
- No Pre-Send Interception: We do not capture, view, or record text typed into the chat interface prior to you affirmatively pressing "Send" or otherwise transmitting the communication.
- Separate Browsing-Level Tracking: Independent of whether you open or use the Chat Services, our website uses Intercom's tracking technology to identify visitors and record general browsing activity (such as pages viewed) for analytics purposes. This browsing-level tracking is described in our Cookies section above and does not require the chat-specific consent described in this Addendum.
3. Consent and Opt-Out
Your use of our Chat Services requires your affirmative consent. Before a chat conversation begins, you will be asked to agree to the monitoring, recording, and third-party processing described in this Addendum.
- If you click "I Agree," your chat session will proceed, and your communications will be processed as described above.
- If you click "No Thanks," no chat content will be collected, transmitted to, or processed by us or our third-party vendors, and the chat session will end. You may restart the consent process at any time by selecting "Start Over."
- We maintain a record of your consent decision (accepted or declined), including the date and time, for our compliance records. Declining consent does not result in the collection of any chat content.
If you do not wish to use the Chat Services, you may alternatively contact our customer support team via:
Email: team@knottytie.com
Phone: (303) 954-9470
Mailing Address: Knotty Tie Company
[Re: Privacy Compliance Officer]
926 W 10th Ave, Denver Colorado US 80204
4. Data Retention
Chat transcripts, including associated metadata (such as IP addresses, approximate geographic location, and timestamps), are retained for 24 months from the date of the conversation, after which they are deleted or anonymized, except where longer retention is necessary to comply with legal obligations or resolve disputes.
5. Access, Correction, and Deletion
Requests to access, correct, or delete your personal information — as described in the "Questions and Contact Information" section of our main Privacy Statement — also extend to chat transcripts, consent records, and associated metadata collected through our Chat Services.
