FAQ

Do I have to pay anything to get started designing?
Nope! There is no charge to start working with a designer. You only pay when you are ready to place your order.

How are your garments made?
We print designs onto fabric and then cut and sew each to your specifications by hand in Denver, CO.

Can I use my own images or designs?
You bet. You can upload to the form when starting a design or email them to our designers, by sending to team@knottytie.com, who will make sure everything is set up properly. Vectored images are preferred, and if you don't have those, then please send the highest resolution images you have available.

One note: we cannot work with trademarked or copy-written material without explicit written permission from the owner, so if you don't have rights to use it, ask the owner. We won't be able to start your design until we have that permission.

How long does design usually take?
From the time in which you submit to start a design, we can have a detailed estimate and initial design proof ready for you in 1-2 business days.

How long does manufacturing and shipping usually take?

From the time you place your order, our standard turnaround time is 3-5 weeks. There is no guaranteed delivery date if you choose this method. For those who need faster delivery or a guaranteed delivery date, we can expedite manufacturing and deliver in as little as 12 calendar days. If you are a local and can pickup in Denver, we can sometimes make orders faster, so give us a call if this is the case.

How can we match colors?

The best way is to exchange physical swatches. If you have one, you can send it to us, or we can print a range of colors for you to see. We can also match images online, but it might be less accurate. If you have a specific color you need, let the designer know and they'll work with you to get it right using the best option available.

Can I personalize the tag on the tie or scarf?
Absolutely! We can add your wedding date, names, or any other text image you would like. Please limit text to 20 characters and two lines. Images must be quite small to fit on the tag and your designer can proof imagery to best see how it will come out. Custom tags do incur a small fee of $5 per unique message. So if all tags are the same, it would only cost $5 for the whole order. If all are different, then each would be $5. 

Do you offer kids sizes?
You know it. Ties and bow ties are available for kids too! Kids sizes can be pre-tied with velcro closures or self-tied style. We usually make self-tie versions for kids 10+ years of age, and recommend pre-tied, velcro adjustable versions that are easy to wear for kids less than 10 years old.